There are several possible solutions:

  1. give an address other than that of the recipient for delivery:
    • that of an acquaintance who is almost always at home.
    • that of the company where the addressee, or one of his cohabitants or an acquaintance, works, if the company, addressee and addressee agree.
    • a drop-off point of the carrier chosen for the shipment, if available near the address. Availability to be checked locally by the addressee.
    • a depot specialized in receiving shipments. Examples: Pack-upin Luxembourg, Delivery address Germanyin Germany near the Swiss border. Find out what solutions are available in the region.
  2. choose a postal delivery service, which usually leaves a calling card if the recipient is absent, and keeps the parcel at the post office for a certain period of time.

Some products have a low turnover (are not in high demand). Therefore, to ensure that we always offer you a product with the longest expiration date possible, we have decided to order only on request.  

If you have an account, go to "my account" to manage your personal data.

If you don't have an account, click on the uninstall link that appears at the bottom of each newsletter.

This account can be topped up in a number of ways: through sponsorship, through a discount offered on your birthday, to settle a difference between a payment made and the amount due.
Vouchers are automatically deducted from orders, up to a maximum of 50% of the product value, from the third order onwards.

If you know the code, you also know the first 2 letters of the brand (except for Biover, which appears as BV in the codes). Go to "Brands", click on the corresponding brand and then click on the heading of the third column "Code" to sort the codes in ascending order.

Unfortunately, this is not possible as we do not receive any from our suppliers.

Your date of birth enables us to send you offers on your birthday. But if you have a problem with this, no one can stop you giving any date. However, the system won't believe you if you say you're 2 or 99 ;-)

Go to "My account" and click on the previous order you wish to duplicate. At the bottom of the "Order information" page, click on the "Add to basket" button.
This will duplicate the selected order. If you wish, you can modify the quantities and/or add other products.

Go to "My Account" on the "Account Information" page. Click on the "Create a temporary basket..." option in the "My account" box.
You'll then have a basket containing a unit of all the products you've ordered in the last 12 months. Now all you have to do is continue shopping and/or modify the quantities before placing your order.

In "Courier company" mode: 2 parcels lost out of a thousand.
In "Postal dispatch Option C" mode: 0 parcels lost.
In "Postal dispatch Option B" mode: 1 parcel lost.
In "Postal dispatch Option A" mode: the parcels lost were in France (CP: 17000, 75xxx, 837xx, 92xxx, 93xxx), French Guyana, Portugal and Luxembourg. The losses are most likely the result of theft.

The first aim is to make delivery quicker and easier. Couriers don't always find your house or have access to a doorbell. Contacting you by telephone enables them to deliver to you.
A telephone number is also requested by certain customs authorities to speed up customs clearance.
The second purpose is to enable us to contact you if necessary.
Under no circumstances will your telephone number be used for marketing purposes or sold to outside companies.

When you register or place an order, an automatic e-mail is sent to you. These e-mails should reach you within five minutes. If this is not the case, the possible causes are as follows:

  1. The e-mail address you provided is not correct (Santi-shop is notified).
  2. The mail is refused by your mail server (Santi-shop is notified).
  3. The mail is placed by your mail program in a "spam", "junk" or other box (Santi-shop is not notified).
  4. Santi-shop's mail server is experiencing a temporary problem. Santi-shop repairs it and resends the mails that didn't leave.

Payments on Santi-shop

All European and international Visa and MasterCard credit and debit cards are accepted. This includes Electron (Visa) and Maestro (MasterCard) cards. All basic French national bank cards are also accepted, even if they are not affiliated with Visa and/or MasterCard.

PLEASE NOTE. Visa and MasterCard offer 3DS as standard (security by SMS or password). If you have not taken the necessary steps with your bank to activate this security, your online payment will be automatically refused by your bank, which will generally not inform you of the reason for the payment failure. It's up to you to activate this security against card data theft.

We do not offer PayPal as a payment method, as the fees charged are prohibitive for Luxembourg merchants. But you can pay by card (see previous question), bank transfer for SEPA zone countries (European Union and a few other countries) and Digicash mobile payment.

SEPA payments have the following characteristics:

  • bank transfer in euros (maximum EUR 50,000)
  • made from and to an account with any bank established in one of the SEPA countries
  • includes the beneficiary's account number in IBAN and BIC format
  • expenses are allocated in "Shared Expenses" (or SHA) mode.

List of SEPA zone countries: Azores, Âland Islands, Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe, French Guiana, Hungary, Canary Islands, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Spain, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, United Kingdom, Saint Barthelemy, Saint Martin, Saint Pierre et Miquelon, Slovakia, Slovenia, Sweden, Switzerland, Czech Republic.

The information provided by Santi-shop is correct. There are three reasons, among others, why your bank may refuse to execute the payment.

  • You've made a transcription error. Use copy/paste to avoid this kind of error if you make your transfer online.
  • You have chosen a domestic transfer (form) instead of an international transfer (form). Choose the "international transfer" option.
  • Your bank does not offer you the possibility of making an international transfer from this account.

If none of the first 2 options solves the problem, please contact your bank and ask them what to do.

This is only possible if you have not yet clicked on the orange "PAY xxx" button.

TO DO. To exit the PayPlug payment screen properly, click on the "Cancel payment" text in the top right-hand corner.
This will take you back to the Santi-shop website, where you will be asked to retry your payment, (possibly) change your payment method, or cancel your order.

DO NOT exit the PayPlug payment page by closing the tab on your Internet browser. In this case, your order will remain pending payment, the products ordered will remain blocked and therefore unavailable for a new order, and you will not receive an order confirmation e-mail. This order will only be cancelled later by Santi-shop and a cancellation e-mail will be sent.
You can find the contents of your order by going to "My account", and there to "My last three orders".

TO DO. To leave the Saferpay site properly, there are two possibilities: click on the "Cancel" button when, due to an error or for any other reason, you wish to stop the payment process, or click on the "Finish" button when the payment has been completed correctly.
By clicking on the "Cancel" button, you return to the Santi-shop site, which will offer you to retry your payment, (possibly) change your payment method, or cancel your order. This allows you to return to your filled shopping cart, with contents once again available for ordering, either for yourself or for another customer.

DO NOT exit the Saferpay payment page by closing the tab on your Internet browser without clicking on "Cancel" or "Finish". In this case, your order remains pending payment, the products ordered are blocked and therefore unavailable for a new order, and you will not receive an order confirmation e-mail. Santi-shop will only cancel your order at a later date and send you a cancellation e-mail.
You can find the contents of your order by going to "My account" - "My last three orders".

Digicash enables you to make payments via your cell phone (smartphone) or tablet running iOS or Android. The amount is debited directly from your current account. Digicash combines the accessibility of cell phones with the convenience of payments made directly from your current account, while guaranteeing a high level of banking security. No need for an intermediary account, card or top-up. Simply download the Digicash application from your bank. You'll find full details of this payment method on the Digicash website and on our C.G.V. page.

Santi-shop sends you the invoice for your order in pdf format by email on the day the order is shipped.
If you have lost this email, you can download the invoice for any of your completed orders at any time by logging into your account (log in), then

  • click on "Show all my orders" above the first frame
  • click on the "Display" button of the order concerned
  • click on the "Invoice" button at the bottom of the page

and simply save the file on your computer.

No. Cash on delivery is not possible.

You can use bank transfer, when proposed, which does not incur any costs for you or Santi-shop (shared costs) but extends the delivery time by 1 to 3 days.

Payment by credit card on the Internet is instantaneous, totally safe and risk-free, as it passes directly through the secure PayPlug site. You run more risk using banknotes (risk of counterfeit bills) than using a credit card on a secure site like Santi-shop.

Payment by cheque is not accepted, as collection fees are prohibitive. The bank charges between €13 and €15. Any cheque received is automatically destroyed.

Prefer payment by VISA or Mastercard, or by bank transfer, which generates no charges.

Payment by card is immediate and your order is dispatched within 24 hours (if all products are in stock).

Bank transfers generally take 2 to 3 days from bank to bank.

Charges / VAT on Santi-shop

Yes, all you need to do is provide all your company details, including your VAT number, which will be checked on the VIES website.

Prices shown are inclusive of VAT unless you identify yourself as a VAT-registered person (not domiciled in Luxembourg) or the delivery is addressed outside the EU.

Case 1. The products are sent to a country outside the European Union.

Case 2. The customer is a company in the European Union (excluding Luxembourg), has provided his VAT number and is invoiced and delivered to his own address.

When you place your order, the different shipping methods offered are listed in ascending order of price. These prices are set by the carriers, but to reduce your costs you have two options:

  1. Increase the total amount of your order to take advantage of the shipping discount based on the amount purchased (see "Shipping"). During checkout you will be informed of the weight you can still add without increasing the shipping costs.
  2. Have your parcel delivered to a neighboring country if delivery costs are lower there and the recipient of your order lives close to that country. For example, for a destination in Switzerland close to Germany, have the parcel delivered to Germany, or for a destination in France close to a border with Luxembourg, Belgium or Germany, have the parcel delivered to one of these countries. If you don't know anyone in this other country to whom you can send the parcel, you can use the carrier's "ParcelShop" or a parcel delivery company.

Customs charges generally depend on the value of the order and the type of product. As each country has its own internal rules, it is the customer who is best placed to obtain information on the Internet or from the local authorities to get an answer to his or her question.

For Switzerland, the Swiss Post website provides a complete answer to this question.

Shipping costs are detailed on our Delivery page.

Products on Santi-shop

The UBD is the "Use By" date indicated on products after the text "Best before".

For foodstuffs, according to Regulation (EU) No. 1169/2011, this means

  • or a minimum durability if preceded by the words "best before ..." or "best before ...".
  • or a use-by date if preceded by the words "use by...".

We provide you with this date to help you decide how many units to buy, and to reassure you about the quality of the products. Bear in mind, however, that this date is not a use-by date, and that many products can still be consumed or used long after this date without any health risk.

If no date appears, the product does not bear one. The date shown is the earliest date of the products in stock. The symbol ≥ (greater than or equal to) means that, when purchasing several units, some of the products may have a date greater than that shown.

This means that the manufacturer has not integrated a sealing system into the product packaging that would allow visual detection of opening. This is the case for many cosmetic products.

Consequently, for questions of hygiene, safety and ethics, we cannot accept unsealed products in application of the right of withdrawal or for any other reason, unless the original Santi-shop shipping package has been neither opened nor damaged.


Allergy is a personal sensitivity to certain products: whether they are certified organic, BDIH or natural is not necessarily a factor.

Very sensitive people can have very strong, even fatal, allergic reactions.

If you have an allergic skin condition and want to try a new skincare product, test it first by putting a little on the inside of your wrist or elbow and see if you have a skin reaction. If not, chances are you're not allergic to the product.

In the case of food allergies, it is more difficult to identify the offending food, as these allergies do not manifest themselves on first contact with the food.

If you have an allergic reaction to skincare product X, you are probably only allergic to some of its constituents, and the INCI list on the packaging will help your allergist identify the culprit constituent(s). If you have another Y skincare product to which you are not allergic, you can compare the two INCI lists. You will most likely find the culprit ingredient(s) among the components of product X that are not found on the INCI list of product Y.

The capsules are made from pure animal gelatin, without colorants or additives. They can be easily opened to release their contents, allowing vegans or people with swallowing problems to take the active ingredients without ingesting the capsule itself.

The main advantages of gelatin capsules over so-called vegetarian capsules are as follows:

  • release of active ingredients within 1 hour
  • virtually no container-content interaction
  • minimal risk of esophageal adhesion.

Hormonal macerates are not recommended for pregnant women, as some may have an inappropriate effect on the hormonal system.

Raspberry, for example, has an antispasmodic effect on the uterus, and it is advisable to take it a few days before childbirth to facilitate delivery.


You can take both the pill and buds (even those with a hormonal effect) without fear. To date, no positive or negative effects have been observed between these two products.

However, it is always advisable to take the allopathic product (pill) at a different time of day from the glycerol macerate drops.