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Here are some tricks and advice to help you make your visit on this Web site more user friendly.

Would you like to increase the size of the characters?

Use the letters A to choose the character size you like.

Otherwise, for improved precision:

  • To increase them as above, simultaneously press the two keys "Ctrl" and "+". Each time you press on the "+" key, the characters get larger.
  • To decrease the size of the characters, simultaneously press "Ctrl" and "-" keys, more than once if necessary.
  • To revert to the original size, simultaneously press "Ctrl" and the digit "0".

This feature is not available on all browsers. If your browser does not have this feature, go to the menu "View"/"Text size" or "View"/"Zoom".

Click on "please log in" to register as a new customer or to log in as a returning customer and start a new order or check/edit your account. The link "Log off" (see below) appears only after you have logged in.

Click on "Log off" to close your session.

The section "Categories" allows you to explore the store by type of products. Click on the name of a category and the sub-categories pop up. Click a second time on the name and the sub-categories disappear. When you click on a category name that has no subcategories, the list of all the products in that category appears.
The chosen hierarchy is highlighted. The sample on the left tells you that you are in the product group "Cosmetics/Hair care/Colouring".

The section "Brands" gives you access to all the products of that brand.

The products appear in the ascending alphabetical order of their names. By clicking on the title of a column, the product list gets sorted in the ascending or descending order of that column. This is useful when looking for products in a specific range of weights or prices.
Click on the name or the picture of a product to open a page with its detailed description.

When you click on the basket, you add one unit of that product in the basket. A second click adds a second unit and so on.

The "Cart" box shows the content of the basket and the total price. Click on the name of a product to open its detailed description page.

Click on "Cart" to open the cart screen where you can adjust the quantities ordered and go through the check out process steps.

Click on "Checkout" to go to the first step of the check out process.

Payment by credit card.
The payment screen asks for your personal data and the e-mail address on which you want to receive the payment confirmation.
It, of course, also asks for your credit card data.
The type of card is automatically detected by PayPlug.
Once done click on "PAY xxx".

Payplug handles the on line safety systems Verified by Visa and MasterCard SecureCode.
If your card supports this service you will normally be directed to a screen from your bank (example below).

To leave without paying (come back on Santi-shop), click on the text "Cancel payment" at the upper right side of your screen and not on the back arrow (or the history) of the browser.

If your card supports Verified by Visa or MasterCard SecureCode services, the issuing bank will ask you to enter the one time code sent by sms. (The layout of this screen will of course depend on your bank.)
If the code you entered is correct, you will be directed to a screen from your bank that informs you that your payment did succeed. If not, the transaction is refused by your bank.

The following links give you access to additional information on Verified by Visa and MasterCard SecureCode.
Visa Europe
MasterCard US

This screen is the one you come on after your clicked on the text "Cancel payment". It allows you to retry your payment if not successful, to change payment mode or to cancel your order.