TIPS & TRICKS

Here are some tricks and advice to help you make your visit on this Web site more user friendly.

Would you like to increase the size of the characters? To increase them as above, simultaneously press the two keys "Ctrl" and "+". Each time you press on the "+" key, the characters get larger. To decrease the size of the characters, simultaneously press "Ctrl" and "-" keys, more than once if necessary. To revert to the original size, simultaneously press "Ctrl" and the digit "0". This feature is not available on all browsers. If your browser does not have this feature, go to the menu "View"/"Text size" or "View"/"Zoom".

Click on "please log in" to register as a new customer or to log in as a returning customer and start a new order or check/edit your account. The link "Log off" (see below) appears only after you have logged in.

Click on "Log off" to close your session.

The section "Categories" allows you to explore the store by type of products. Click on the name of a category and the sub-categories pop up. Click a second time on the name and the sub-categories disappear. When you click on a category name that has no subcategories, the list of all the products in that category appears. The chosen hierarchy is highlighted. The sample on the left tells you that you are in the product group "Cosmetics/Hair care/Colouring". The section "Brands" gives you access to all the products of that brand.

The products appear in the ascending alphabetical order of their names. By clicking on the title of a column, the product list gets sorted in the ascending or descending order of that column. This is useful when looking for products in a specific range of weights or prices. Click on the name or the picture of a product to open a page with its detailed description.

When you click on the basket you add one unit of that product in the basket. A second click adds a second unit.

The "Cart (Order)" box shows the content of the basket and the total price. Click on the name of a product to open its detailed description page. Click on "Cart (Order)" to open the cart screen where you can adjust the quantities ordered and go through the check out process steps.

Payment by credit card. The first Saferpay screen gives you - the possibility to choose another language - information on Santi-shop - the order number - the amount and the currency. Chose the desired credit card by clicking on its picture. If this does open the second payment screen click on the button "Next". To leave, click on the button "Quit".

Fill in the five fields and click on the button "Pay". In the field "Card number" you may separate each group of 4 digits by a space to make control easy. Saferpay offers the online safety systems Verified by Visa and MasterCard SecureCode. Either your card supports this service and you will be directed to a screen from your bank (example below). Either your card does not support it and you will be directed to the third and last Saferpay screen (see below). To leave, click on the button "Quit".

This screen only appears if your card supports Verified by Visa or MasterCard SecureCode services and informs you that you will be redirected to your bank for identification.

If your card supports Verified by Visa or MasterCard SecureCode services, the issuing bank will ask you to enter your password. (The layout of this screen will of course depend on your bank.) If the password is correct you will be directed to the fourth and last Saferpay screen (see below). If the password is not correct your bank will refuse the payment. The following links give you access to additional information on Verified by Visa and MasterCard SecureCode. Visa Europe MasterCard US Demonstration from Visa US

This last screen confirms the success of your payment. You can request - a payment confirmation mail to be sent to a specific e-mail address and/or - a print of the transaction. Click on the button "Close" to leave Saferpay and come back on Santi-shop. Be aware that this screen closes automatically after 5 minutes (300 seconds).